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Consumer Insurance Fraud and Abuse: The Role of Customer Satisfaction

Utgave: 4 / 2014 | Kategori: Forbrukerspørsmål | Forfatter: Johannes Brinkmann, William C. Lesch

Initiated by ROFF, the BI Centre of risk and insurance research, an industry-academic insurance seminar was held at Handelshøyskolen BI in Oslo, during March, 2014. The purpose of the seminar was to address the relationship between customer satisfaction and the incidence of consumer insurance fraud and abuse (CIFA).